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How To Scale Customer Success

Writer's picture: Bettine BaldwinBettine Baldwin

🤔 How can your Customer Success team do more with less while delivering faster, self-serve experiences that customers crave? 

We've got industry rockstars Dan Ennis (Director of Scale Customer Success at Workato and former Scale CS wizard at Monday.com), Summer Jowett (CS Leader at Tricentis) and Lane Holt (Director of CX and Scale Programs at Gainsight) stepping in to share their wisdom.

🔍 What to Expect:

  • Learn why top CS leaders go all in on Digital Customer Success 

  • How to optimize channels that drive success at scale 

  • What roles to consider in a Digital CS team

  • How to leverage Pooled CS models 

  • Advice for leaders who are not sure where to start

💡 Don't miss this opportunity to learn from the best and take your customer success programs to the next level! Thank you to our sponsors at Gainsight for helping us pay it forward!


Register here to listen back to the recording on-demand: https://us06web.zoom.us/webinar/register/WN_dS2-okhTROu4a8yYfyalAA#/registration

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